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Integrated information systems

Enea Centrum is implementing integrated systems which will strengthen and improve management in Enea Group and will enhance the level of external Customer Service.

 EODSAPIFSCCSS
 Electronic Flow of DocumentsERP system of SAP SEIndustrial and Financial SystemsCustomer Comprehensive Service System
Companies in which the system was implemented Enea, Enea Operator, Enea Centrum, Enea Trading, Enea Wytwarzanie, Enea Pomiary, Enea Serwis i Enea Oświetlenie Enea, Enea Operator, Enea Centrum, Enea Trading, Enea Pomiary, Enea Serwis i Enea Oświetlenie Enea Wytwarzanie Enea, Enea Operator i Enea Centrum
Objective Improvement of document servicing processes in Enea Group via launching the system of electronic flow of documents Support of the Group Companies management via guaranteeing the integrated and coherent business information Support of the Area of Generation management via guaranteeing the integrated and coherent business information Improvement of Customer service processes via launching a central integrated billing system and CRM - Customer Comprehensive Service system (CCSS)
Benefits
  • Document flow process automation and optimisation
  • Better efficiency of document servicing processes
  • Reducing the costs of paper document service processes
  • Integrated access to source documents
  • Raising the information security level
  • Ongoing access to standardised business data
  • Business processes automation and optimisation
  • Improvement of the quality and efficiency of business processes
  • Improvement of reporting and control effectiveness
  • Improvement of communication and information flow
  • Raising the information security level
  • Ongoing access to standardised business data
  • Business processes automation and optimisation
  • Improvement of the quality and efficiency of business processes
  • Improvement of reporting and control effectiveness
  • Improvement of communication and information flow
  • Raising the information security level
  • Centralisation and optimisation of Customer service processes
  • Improvement of the quality and efficiency of Customer service processes (target)
  • Launching remote channels of contact with Customers
  • Reducing Customer service costs (target)
  • Improvement of sales reporting effectiveness
  • Improvement of communication with Customers