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Activities realised in 2015

Area of Retail Sales

  • Development of remote sales channels, including the on-line sale of products in the segment of households
  • Development of the portfolio of products with an additional offer for households and small and medium enterprises including performance of increased promotional and communication activities to mass customers
  • Development of gaseous fuel sales
  • Launching the process of rendering a comprehensive service (GDA-C) to Customers connected to the networks of ODSs other than Enea Operator
  • Development of analytical tools supporting sales
  • Successive Customer satisfaction level surveys in the area of B2C and B2B

Area of Customer Service

  • Extension of portal with new functions and inclusion of Enea Trading subservice into the main service
  • Launching of a new billing system for the Divisions in Szczecin, Bydgoszcz, Poznań and Zielona Góra
  • Launching an Electronic Customer Service Centre for Customers from Bydgoszcz and Szczecin area
  • Opening of newly visualised CSCs in Poznań, Bydgoszcz, Gorzów Wielkopolski, Leszno
  • Opening of the first Customer Service Centre in a shopping mall (Malta Poznań Mall)
  • Extension of the Contact Centre with 20 stands and 2 telephone tracks (60 channels)

Area of Wholesale Trade

  • Commencement of operations on the German wholesale market (EPEX, EEX)
  • Continuation of implementation works for the Virtual Power Plant project
  • Implementation of the TT trading support system (LuxTrade and MidOSS applications)
  • Development and implementation of tools supporting the portfolio optimisation for electricity and derivative products managed by Enea Trading
  • Launching Fuel Trade and Logistics Project
  • BCM project implementation in the Company