Area of Retail Sales
- Development of remote sales channels, including the on-line sale of products in the segment of households
- Development of the portfolio of products with an additional offer for households and small and medium enterprises including performance of increased promotional and communication activities to mass customers
- Development of gaseous fuel sales
- Launching the process of rendering a comprehensive service (GDA-C) to Customers connected to the networks of ODSs other than Enea Operator
- Development of analytical tools supporting sales
- Successive Customer satisfaction level surveys in the area of B2C and B2B
Area of Customer Service
- Extension of www.enea.pl portal with new functions and inclusion of Enea Trading subservice into the main service
- Launching of a new billing system for the Divisions in Szczecin, Bydgoszcz, Poznań and Zielona Góra
- Launching an Electronic Customer Service Centre for Customers from Bydgoszcz and Szczecin area
- Opening of newly visualised CSCs in Poznań, Bydgoszcz, Gorzów Wielkopolski, Leszno
- Opening of the first Customer Service Centre in a shopping mall (Malta Poznań Mall)
- Extension of the Contact Centre with 20 stands and 2 telephone tracks (60 channels)
Area of Wholesale Trade
- Commencement of operations on the German wholesale market (EPEX, EEX)
- Continuation of implementation works for the Virtual Power Plant project
- Implementation of the TT trading support system (LuxTrade and MidOSS applications)
- Development and implementation of tools supporting the portfolio optimisation for electricity and derivative products managed by Enea Trading
- Launching Fuel Trade and Logistics Project
- BCM project implementation in the Company